Privacy Policy

Last Updated: May 10, 2026

Effective Date: May 10, 2026

1. Introduction

This Privacy Policy describes how NexusFlux.cloud (“we”, “us”) collects, uses, and protects your information when you use our Service.

2. Information We Collect

  • Personal Details: Name, email address, contact number, and business details (agency name, location).
  • Payment Information: We use third-party payment processors (e.g., Stripe, Razorpay) and do not store your full credit card details.
  • Client Data: Any data you input or process via the AI agents, including business-related details, chat logs, client names, and phone numbers.
  • Usage Data & Cookies: We collect technical data about your interaction with our Service, such as IP address, browser type, pages viewed, and session duration, using cookies and analytics tools.
  • Integration Tokens: We securely store (often encrypted) API keys, access tokens, or similar credentials for Third-Party APIs (e.g., Meta, Google) to provide the Service.

3. How We Use Information

  • To provide, maintain, and secure the Service.
  • To process payments and manage your subscription.
  • To send critical service notifications, security alerts, and support messages.
  • To train and improve the performance, accuracy, and safety of our proprietary AI models. We may use anonymized and aggregated data for this purpose. We will not use your identifiable Client Data to train models for other clients.
  • To monitor and prevent fraud, abuse, and misuse.

4. Data Sharing (No Sale of Data)

We do not sell your personal or Client Data. We share information only under these limited circumstances:

  • Third-Party Integrations: With your explicit authorization, we pass data to and from Third-Party APIs (Meta, Google, etc.) as necessary for the Service to function.
  • Service Providers: With trusted vendors who perform services on our behalf (e.g., payment processors, cloud hosting providers) under strict confidentiality agreements.
  • Legal Compliance: If required by a court order, government authority, or legal process under Indian law.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, with notice to you.

5. Data Security

We implement industry-standard technical and organizational security measures, including SSL encryption, access controls, and data minimization, to protect your data. However, no system is 100% secure. You are responsible for securing your own account credentials and API keys.

6. Data Retention & Deletion

We retain your data for as long as your account is active or as needed to provide the Service. Upon written request, we will permanently delete your account and associated Client Data from our production systems within 30 business days, unless a longer retention period is required for legal or regulatory compliance.

7. Your Rights (Data Subject Rights)

In line with applicable data protection laws (such as the Digital Personal Data Protection Act, 2023), you have the right to:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal data, subject to legal and contractual obligations.

To exercise these rights, or if you have any questions or concerns about this Privacy Policy, please contact us at support@nexusflux.cloud or at our registered address: Nexus Flux, Qasba Maker, Chapara, Bihar, India.